Customer Support

We're here to help you with any questions or issues related to your atcauth.com account and services.

SMS Notification Support

atcauth.com provides SMS notifications for account security and authentication purposes. If you're experiencing issues with our SMS service or need to manage your preferences, here's how to get help:

SMS Keywords

You can text the following keywords to our service number:

HELP
- Get information about the service and support contact details
STOP
- Opt-out of all SMS notifications
START
- Re-subscribe to SMS notifications if you previously opted out

Note: Message and data rates may apply to text messages sent to and from our service.

Managing SMS Preferences

You can also manage your SMS notification preferences through your account settings:

  1. Log in to your atcauth.com account
  2. Go to Account Settings
  3. Select "Notification Preferences"
  4. Update your SMS settings under "Security Notifications"

Contact Us

✉️

Email Support

For general inquiries and support:

support@ATCPager.com

Frequently Asked Questions

I'm not receiving SMS verification codes. What should I do? +

If you're not receiving SMS verification codes, try these troubleshooting steps:

  1. Verify that your phone number is entered correctly in your account settings
  2. Check if your phone has signal and can receive other text messages
  3. Ensure that you haven't blocked messages from short codes with your carrier
  4. Try requesting a new code after waiting a few minutes
  5. Contact your mobile carrier to ensure they're not blocking our messages

If you're still having issues, please contact us at support@ATCPager.com with details about your phone model, carrier, and when you last successfully received a code.

How do I opt out of SMS notifications? +

You can opt out of SMS notifications in several ways:

  • Reply "STOP" to any SMS message you receive from us
  • Log in to your account, go to Settings > Notification Preferences, and disable SMS notifications
  • Contact our support team at support@ATCPager.com

Once you opt out, you will no longer receive any SMS messages from atcauth.com, including security alerts and authentication codes. You can re-enable SMS notifications at any time by texting "START" to our service number or through your account settings.

Is there a limit to how many SMS messages I'll receive? +

Yes, we limit our SMS notifications to essential security-related communications only. You can expect to receive:

  • Verification codes when logging in with two-factor authentication
  • Password reset codes when requested
  • Security alerts for suspicious account activity

The typical frequency is 0-5 messages per month, depending on your account activity. We never send marketing or promotional content via SMS.

Are there charges for receiving SMS messages from atcauth.com? +

atcauth.com does not charge you for sending SMS messages. However, standard message and data rates from your mobile carrier may apply. These rates vary depending on your mobile plan. Please check with your mobile service provider for details about your text messaging rates.